Back to top

GCU – General conditions of use

General conditions of use

1- Introduction

We attach particular importance to respecting the privacy of users of our site and to respecting the legal provisions in force.

This privacy policy allows you to better understand the personal data protection principles that we apply. We invite you to read it before submitting your personal data to us.

PAÑPURI EUROPE whose head office is located at 198 rue de Vaugirard, 75015 Paris, France is responsible for the processing of personal data for the site

This privacy policy may be updated by us at any time. Any changes will be posted on this page and, where appropriate, notified to you. We invite you to refer to it regularly.


2- When do we collect your personal data?

We collect personal data from you when:

you visit our site;
you create an account on our site;
you make a purchase or reservation on our site
you subscribe to one of our newsletters;
you join one of our loyalty programs;
you participate in special operations, in particular in contests, product tests, satisfaction surveys
you share content on social networks such as Instagram, Facebook, Pinterest or Twitter using the hashtag #panpuri or other hashtags we offer;
you contact us, in particular when you call or make a request or a complaint to our Customer Service, when you give your opinion on our products and/or services or when you exchange in real time with other visitors;
you have given your consent to third parties to send us data about you.

3- What personal data do we collect?

We consider all information that directly or indirectly identifies you to be “personal data”. We are mainly likely to collect the following personal data:

data relating to your identity, in particular your title, your surname, your first names, your postal address, your telephone numbers, your e-mail address, your username, username and password, your date of birth or your age ;
data relating to your means of payment, in particular your credit card number and its expiry date;
data relating to the follow-up of our commercial relationship, in particular your order number, the history of your purchases, your requests or your correspondence with our Customer Service, your preferences and interests or information relating to one of our loyalty;
data relating to your social media accounts (username, caption, location, etc.), uploads and posts when you upload content or use the hashtag #panpuri or other hashtags we offer on certain social media;
content data such as photographs, videos, ratings, reviews or comments;
data relating to the listening and recording of telephone conversations in order to offer you the best quality of service, in particular for the training and evaluation needs of our employees or those of our service provider in charge of managing the Service Clients ;
technical data, including your IP address or navigation information relating to your device;
other data that you provide as part of a request to one of our services or that we may have obtained from external service providers.

4- Why are your personal data collected?

We collect your personal data for all or part of the following main purposes:

Administration of the site and improvement of the quality of the service (legitimate interests);
Management of your orders (orders, deliveries, invoices, after-sales service, etc.) (Execution of a contract);
Customer relationship management (CRM), in particular to get to know you better and provide you with personalized information about our products and services (in particular, by e-mail, SMS or any other medium and by displaying targeted advertisements on websites and on social networks), to manage your membership in our loyalty program and to allow you to benefit from your accumulated advantages (Consent). As such, we can carry out segmentation operations based on your habits, preferences and purchasing behavior, analyze your browsing and your requests on our site or carry out other actions aimed at better qualifying our database (legitimate interests or Consent). For example, we can import certain encrypted data (e-mail or telephone number) on third-party platforms to check whether you have already had an inter